| 2016 | 2017 | 2018 | 2019 |
| % find it easy to get through to this GP practice by phone | 99% | 92% Local CCG Avg: 69% National Average: 71% | 95% Local CCG Avg: 68% National Average: 68% | 95% Local CCG Avg: 68% National Average: 68% |
| % find the receptionists at this GP practice helpful | 97% | 95% Local CCG Avg: 83% National Average: 95% | 99% Local CCG Avg: 86% National Average: 89% | 99% Local CCG Avg: 86% National Average: 89% |
% took the appointment they were offered | 92% | 88% Local CCG Avg: 81% National Average: 84% | 94% Local CCG Avg: 93% National Average: 94% | 94% Local CCG Avg: 93% National Average: 94% |
| % describe their experience of making an appointment as good | 97% | 89% Local CCG Avg: 69% National Average: 73% | 69% Local CCG Avg: 69% National Average: 74% | 69% Local CCG Avg: 69% National Average: 74% |
| % say the GP they saw or spoke to was good at giving them enough time | | 80% Local CCG Avg: 51% National Average: 58% | 76% Local CCG Avg: 81% National Average: 87% | 76% Local CCG Avg: 81% National Average: 87% |
| % say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment | | 80% Local CCG Avg:85% National Average: 89% | 83% Local CCG Avg:85% National Average: 89% | 83% Local CCG Avg:85% National Average: 89% |
| % were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment | 70% | 81% Local CCG Avg:77% National Average: 82% | 90% Local CCG Avg:90% National Average: 93% | 90% Local CCG Avg:90% National Average: 93% |
| % had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment | 94% | 95% Local CCG Avg:94% National Average: 95% | 95% Local CCG Avg:93% National Average: 95% | 95% Local CCG Avg:93% National Average: 95% |
| % waited 15 minutes or less after their appointment time to be seen at their last general practice appointment | 47% | 49% Local CCG Avg:81% National Average: 68% | 53% Local CCG Avg:63% National Average: 69% | 53% Local CCG Avg:63% National Average: 69% |
| % describe their overall experience of this GP practice as good | 80% | 80% Local CCG Avg:79% National Average: 85% | 79% Local CCG Avg:78% National Average: 83% | 79% Local CCG Avg:78% National Average: 83% |